Normans Road Surgery is a friendly general practice dedicated to providing high quality care to you and your family.
Online bookings no longer available
Dr Kris Yee
Dr Dimutha Jayawardena
Dr Helen Wood
Dr Api Talemaitoga
Dr Liz Middleton
Dr Ben Image
Dr Pleayo Tovaranonte
Dr Clare Anderson has finished working at Normans Rd Surgery from Monday 27th September 2021. Clare has been an integral member of our team, sharing the workload with Dr Helen Wood and Dr Api Talemaitoga. She has provided excellent family medical care for our patients for over 22 years. We wish Clare all the very best in her new venture. She will be greatly missed by our patients and our staff.
Dr Helen Wood or her locum Dr will be available for your appointments and medical care.
Normans Road Surgery
3 Normans Road
Tel: 03 355 8262
Fax: 03 355 3373
Our standard appointments are 15 minutes duration. If you need more time than this for your appointment, please advise reception at time of booking. If you have paper work for any type of medical, it is helpful to have the patient portion completed prior to your appointment
Under Covid Alert Level 2 we are offering both phone consults and face to face consultations, however
Any patients who have a cold, cough, sore throat or a fever will be examined in our rear car park after an appointment has been made. Please call us when you arrive so we can triage. DO NOT ENTER THE SURGERY.
The surgery doors are locked during Alert Level 3 and 4. All patients are to call us when they arrive in our carpark. Please wear a face mask.
At Level 2 our doors are open.
Please note that the carpark consultations are for the treatment of your cold/cough etc or covid swabbing only. If you have other medical matters that you would like to discuss with the Dr, please call us and book and phone consultation with your Dr at another time.
If you have symptoms of fever, cough, sore throat or shortness of breath, have had contact with any international arrival, border or quarantine staff or flown domestically within NZ or if you think you may have COVID19 or been in contact with anyone who may have the virus, or places of interest PLEASE PHONE THE SURGERY FIRST. We will make an appointment for you to be seen in the surgery carpark or at a Viral testing unit.
If you are coming into the surgery please use the hand sanitizer provided and wear a mask.
We want our Medical Centre to be a safe place for everybody as we all play our part in trying not to lose the gains that we have achieved in the last few months. Please continue the good hygiene practices we have all learned.
We allocate 15 minutes for phone consults, just as we do for in person visits. This includes the doctor reading your records before calling you, and time at the end for writing your notes, organising investigations, prescriptions and referrals if required. Therefore phone consultations cost the same as an in person visit.
The Drs and Nurses try their best to be on time for their appointments, however, due to the nature of General Practice, with acute and very unwell patients, there may be a wait at times. Please ask our receptionists if there is a wait.
If you require a prescription please email your request to email@example.com stating which medication you require and which pharmacy you would like it sent to. Please allow 48 hours before collecting.
Patients who are enrolled under Dr Kris Yee can email Dr Yee at firstname.lastname@example.org for prescriptions.
We know that these are stressful times but this is the new normal that we all have to operate in. Please continue to be kind to yourselves, to each other and to our staff.
For COVID-19 information please go to https://www.health.govt.nz
Phone the Healthline on 0800 358 5453
• Please DO NOT just turn up to the surgery, please phone first 3558262.
If you are unable to attend your appointment, please advise us as soon as possible. There will be a full fee charged for appointments not attended if not cancelled within 2 hours of appointment time.
email email@example.com You can email us for your prescriptions. Please clearly state which medications you require and advise which pharmacy you would like your prescription sent to. Please allow 48 hours before collection.
Opening hours: Mon-Fri 8am-6pm (except for January 8.30am to 5pm Mon – Fri) Closed public holidays.
For after hours medical care when we are closed, please go to www.AfterhoursGP.co.nz, or go to the 24 Hour Surgery at 401 Madras Street. Phone 365 7777.
All test results will be reviewed by your GP. If the results are significantly abnormal, the patient will receive a phone call or text from Normans Rd Surgery for further review. Patients will not routinely be contacted if their test results are normal however you are welcome to email (firstname.lastname@example.org) or call the practice and check if your results have been received and what they are. If you have further concerns, we suggest you make an appointment to see your GP.