Normans Road Surgery is a friendly general practice dedicated to providing high quality care to you and your family.
Dr Kris Yee
Dr Dimutha Jayawardena
Dr Helen Wood
Dr Yangtong Ashton-Martyn – parental leave
Dr Mohini Puri
Dr Api Talemaitoga
Dr Liz Middleton
Dr Ben Image
Normans Road Surgery
3 Normans Road
Tel: 03 355 8262
Our standard appointments are 15 minutes duration. If you need more time than this for your appointment, please advise reception at time of booking. If you have paper work for any type of medical, it is helpful to have the patient portion completed prior to your appointment
We offer both phone and face to face consultations, however
Any patients who have a cold, cough, sore throat or a fever will be examined in our rear car park after an appointment has been made. Please call us when you arrive so we can triage. DO NOT ENTER THE SURGERY. We are keeping this safe practice in place for the protection of vulnerable patients who are in the surgery.
Please wear a face mask while attending an appointment in our carpark/portacom.
If you have symptoms of fever, cough, sore throat or shortness of breath, or if you think you may have COVID19 or been in contact with anyone who may have the virus, PLEASE PHONE THE SURGERY FIRST. We will make an appointment for you to be seen in the surgery carpark/portacom.
Please note that the carpark/portacom consultations are for the treatment of your cold/cough etc or covid swabbing only. If you have other medical matters that you would like to discuss with the Dr, please call us and book and phone consultation with your Dr at another time.
If you are coming into the surgery please use the hand sanitizer provided.
If you prefer, for your own protection, you are welcome to wait in your car or outside while waiting for your appointment. Please let us know if you wish to do this at the time of making your appointment.
We want our Medical Centre to be a safe place for everybody as we all play our part in trying to keep everyone safe and well. Please continue the good hygiene practices we have all learned.
We allocate 15 minutes for phone consults, just as we do for in person visits. This includes the doctor reading your records before calling you, and time at the end for writing your notes, organising investigations, prescriptions and referrals if required. Therefore phone consultations cost the same as an in person visit.
If you require a prescription please email your request to email@example.com stating which medication you require and which pharmacy you would like it sent to. Please allow 48 hours before collecting.
Patients who are enrolled under Dr Kris Yee can email Dr Yee at firstname.lastname@example.org for prescriptions.
We know that these are stressful times but this is the new normal that we all have to operate in. Please continue to be kind to yourselves, to each other and to our staff.
For COVID-19 information please go to https://www.health.govt.nz
Phone the Healthline on 0800 358 5453
The Drs and Nurses try their best to be on time for their appointments, however, due to the nature of General Practice, with acute and very unwell patients, there may be a wait at times. Please ask our receptionists if there is a wait.
If you are unable to attend your appointment, please advise us as soon as possible. There will be a full fee charged for appointments not attended if not cancelled within 2 hours of appointment time.
email email@example.com You can email us for your prescriptions. Please clearly state which medications you require and advise which pharmacy you would like your prescription sent to. Please allow 48 hours before collection.
Opening hours: Mon-Fri 8am-6pm (except for January 8.30am to 5pm Mon – Fri) Closed public holidays.
For after hours medical care when we are closed, please go to www.AfterhoursGP.co.nz, or go to the 24 Hour Surgery at 401 Madras Street. Phone 365 7777. (24 hours surgery currently operating reduced hours of 8am to 10pm daily as of 21st September 2023 until further notice)
All test results will be reviewed by your GP. If the results are significantly abnormal, the patient will receive a phone call or text from Normans Rd Surgery for further review. Patients will not routinely be contacted if their test results are normal however you are welcome to email (firstname.lastname@example.org) or call the practice and check if your results have been received and what they are. If you have further concerns, we suggest you make an appointment to see your GP.
Our staff are here to assist you and your family. The Practice has ZERO tolerance approach to any verbal, aggressive, violent abuse and behaviour towards staff or patients
Due to COVID and Illness, we have ongoing Staff Absences. We might have to re-schedule your Appointment. Please be kind to our staff. We apologise for any inconvenience.